Vineyard Sky CUSTOMER SERVICE

Customer Service

Please contact me with any questions about the details, design, construction, or quality of my jewelry. If you see a design that you like but would like to have modified, let's talk.

Phone: 508-696-8700
e-mail: please use the Contact Us tab in the left hand column.

Payments

I prefer to receive payment through PayPal and also accept; Visa, MC, Amex and Discover. If you are unfamiliar, PayPal offers secure payment options including major credit cards, bank accounts, buyer credit or account balances. For Custom orders, payments, or if specified a deposit, should be made promptly unless other arrangements are made. Custom orders will be completed once payment is received.

Shipping Policies

All of my jewelry arrives in a signature gift box, with a decorative tag describing the materials it was made with. I pencil the prices on the back of the tag. I may not know if this is a gift so I erase prices before shipping. I prefer to keep my packaging simple in order not to create waste and often use recycled boxes and padded envelopes.


I ship via USPS First Class with insurance. Most orders leave within 1 to 3 days.

Shipping costs - $5.00 on orders up to $50.00
- $6.00 on orders from $51.00 to $100.00
- $7.00 on orders from $101.00 to $200.00
- $8.00 on orders from $201.00 to $300.00


Please note: If yours is an International order, I will calculate the shipping expense prior to processing payment. I will email before processing your payment or shipping to let you know what the additional expense will be.

Returns or Exchanges

I provide detailed information both in the photos and text to so you have all the information you'll need to make your purchase with confidence. If you need to return or exchange a purchase, please contact me within five days, by phone or email. I'll make every effort to correct any problems. Except in the case of defective items, those that have been damaged by mishandling, or are not in their original condition will not be accepted for return or exchange. Return shipping is generally at the buyer's expense.

Vineyard Sky Bead Design of Martha's Vineyard
PO Box 4322, Vineyard Haven, MA 02568
Copyright © Vineyard Sky Bead Design all rights reserved. Web design by goffgrafix.com of Martha's Vineyard